About Carson Toyota Parts Department

To you and your staff, Steve. I just got the fogs and the TRD dual

exhaust installed and have been driving around all day. I love both of

them. The foglights will more than do the trick when I need them and the

dual exhaust is simply awesome sounding!! Now I have something else to

listen to other than the radio!! Thanks again!!

Hank

Steve and the gang,

I would like to thank Steve Ganz and Gordon Miguel for their excellent support and service. They ordered some parts for me that I knew would be on back order from Japan, (TRD/L-Tuned stuff), and they told me the minute they arrived and help me set up payment over the phone. It was easy as pie. I live way up near Seattle and these guy's helped me like I was right next door. Kudo's to Steve and Gordon for their excellent service and support! I will go here for my future TRD parts needs because the quality of service is second to none! Thanks guy's!!!

Hey Steve,
"It is very rare to find such an honest and sincere individual like yourself...Thanks again for everything. "
Ted

T. Tanouye

Just wanted to thank you for all of your assistance! Received the stuff last week, and installed them with no problem. Fit and finish on the parts are great. Really appreciated all of your timely assistance, professional and friendly service, terrific prices, and saving me money on the shipping. I will definitely buy parts from you again, and will recommend you to everyone here in Hawaii.

I just wanted to thank you and Angel for helping with the sale of the TRD supercharger for my Tacoma. All went well the supercharger is on my truck and is working great. The install was very simple and straight forward. Thanks again for all your help. In the future I will be looking to install a set of TRD headers and will be coming to you guy for help once again.

I cannot be any happier with the grille. The fit is just as good as the stock grille. Anyway, I am pretty sure that I will be bugging you again soon for my next mod upgrade. Thanks again for your excellent products and the excellent service.

That's great, thanks for the info, it's been a pleasure dealing with you, hope to do future business.

HEY STEVE,

THANK YOU SO MUCH STEVE. MAY GOD BLESS YOU AND YOUR FAMILY. I HAVE BEEN LOOKING FOR THESE MANUALS FOR OVER A YEAR AND A HALF. MY OWN LEXUS DEALER COULDN'T EVEN HELP ME. SO SERIOUSLY THANK YOU SO MUCH............

Hello,

I ordered an Altezza sport grill from Carson Toyota through Steve Ganz back in early to mid March.

One day after I sent the order form in through the website, he wrote me back and told me that they were on back order from Japan and that it could take around a month to 6 weeks to get here, just so I'd be prepared for the wait and asked if still wanted it even though it might take a while. I told him that it was fine, I wasn't in any hurry, just keep me updated if it's going to be longer or anything.

Just about every week since he has written me to tell me the progress, and when he might see it arrive. It was very nice being updated all the time to know where things were at. Something I've NEVER experienced with any other purchase in my life!

Well, this morning (4/15/02) at about 8:00 or so, his partner (I think his name is Gordon)sorry, it was Monday morning and I hadn't quite woken up yet, CALLED me at work and gave me the UPS tracking number!

Now that's DAMN good service and I'll be going there again for ANY TRD or L-tuned/toyota related parts I need.

He was the same way when I ordered my TRD Race Sways back in August, that's why I came back to him for the grill.

You're good Steve, please never change. You're an asset to your company!

One of many satisfied customers,

Kane Smith

To whom it may concern:

I am writing to you today to praise your employee, Steve Ganz, for the outstanding customer service that my colleagues and I have received.

I'm a member of IS300.net, an online community of Lexus IS300 enthusiasts.I was having a hard time finding some JDM products for my IS300. Luckily, another member of the board suggested that I contact Steve Ganz at Carson Toyota.I called Steve looking for a TRD shifter, but it was out of stock. Steve said he would send me an email when more of the shifters came in.To my surprise, Steve not only contacted me when they arrived, but he also kept in touch with me during the interim. He sent me several emails letting me know the progress of the order. That small gesture went beyond the call of duty and stuck in my mind.

Now mind you, this was for a part under $100.00. The emails took only seconds out of his day, but they really impressed me.

After talking with my friends on the site, I realized that Steve had done this for everybody else who had dealt with him.Steve Ganz, and subsequently Carson Toyota, have become well-known names on IS300.net. Time and time again he has received praise from several members of the site for his excellent customer service.
If anybody actually reads these emails. I hope that one of you takes the time to check out this link.

It was a whole thread commenting on the Steve Ganz and Carson Toyota.

http://www.is300.net/forum/viewtopic.php?topic=13302662&forum=1&6

Steve's attention to detail, friendly demeanor, and customer service are second to none.
I live in Falls Church, VA and while there are several Toyota Dealerships nearby, I'd rather deal with Steve Ganz at Carson Toyota. Not only does he find the parts that nobody else has, he treats every customer like they were his only customer. That means a lot when you are ordering over the internet or phone.

Please take the time to recognize Steve for his efforts. It has been a pleasure dealing with him and his staff. I will continue to buy from Steve and would not hesitate to give his name to my friends.

I know that Steve Ganz will continue to bring Carson Toyota nothing but success


Testimonials	Carson Toyota has been in business since 1971 providing quality and service to our valued customers. Thanks to our customers, we have won the Toyota Presidents award from Toyota Motor Sales. It's one of the highest honors for a Toyota dealership. It's also a symbol of our continuing dedication to satisfying our customers -- from the day that you buy a Toyota and for as long as you own it. We are proud of our dealership and our commitment to our customers!
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To you and your staff, Steve. I just got the fogs and the TRD dual exhaust installed and have been driving around all day. I love both of them. The foglights will more than do the trick when I need them and the dual exhaust is simply awesome sounding!! Now I have something else to listen to other than the radio!! Thanks again!! Hank Steve and the gang, A large box was sitting outside my door this morning, TRD emblazoned on the exterior. I assume it is my sway bar set (late to work, no time to open it) and man, it was a treat to get it so soon. Thanks for the quick delivery, you guys know how to keep your customers happy. I've bought stuff before, and each experience has been great! Thanks again, K. Wright I would like to thank Steve Ganz and Gordon Miguel for their excellent support and service. They ordered some parts for me that I knew would be on back order from Japan, (TRD/L-Tuned stuff), and they told me the minute they arrived and help me set up payment over the phone. It was easy as pie. I live way up near Seattle and these guy's helped me like I was right next door. Kudo's to Steve and Gordon for their excellent service and support! I will go here for my future TRD parts needs because the quality of service is second to none! Thanks guy's!!! K. Smith - Lynnwood, WA Hey Steve, "It is very rare to find such an honest and sincere individual like yourself...Thanks again for everything. " Ted T. Tanouye Steve, Just wanted to thank you for all of your assistance! Received the stuff last week, and installed them with no problem. Fit and finish on the parts are great. Really appreciated all of your timely assistance, professional and friendly service, terrific prices, and saving me money on the shipping. I will definitely buy parts from you again, and will recommend you to everyone here in Hawaii. Take care and thank you again. jay Steve, I just wanted to thank you and Angel for helping with the sale of the TRD supercharger for my Tacoma. All went well the supercharger is on my truck and is working great. The install was very simple and straight forward. Thanks again for all your help. In the future I will be looking to install a set of TRD headers and will be coming to you guy for help once again. Thank you, Tim Sudol Hi Steve, I cannot be any happier with the grille. The fit is just as good as the stock grille. Anyway, I am pretty sure that I will be bugging you again soon for my next mod upgrade. Thanks again for your excellent products and the excellent service. A very happy customer, Roger That's great, thanks for the info, it's been a pleasure dealing with you, hope to do future business. Edgar HEY STEVE, THANK YOU SO MUCH STEVE. MAY GOD BLESS YOU AND YOUR FAMILY. I HAVE BEEN LOOKING FOR THESE MANUALS FOR OVER A YEAR AND A HALF. MY OWN LEXUS DEALER COULDN'T EVEN HELP ME. SO SERIOUSLY THANK YOU SO MUCH............ Hello, I ordered an Altezza sport grill from Carson Toyota through Steve Ganz back in early to mid March. One day after I sent the order form in through the website, he wrote me back and told me that they were on back order from Japan and that it could take around a month to 6 weeks to get here, just so I'd be prepared for the wait and asked if still wanted it even though it might take a while. I told him that it was fine, I wasn't in any hurry, just keep me updated if it's going to be longer or anything. Just about every week since he has written me to tell me the progress, and when he might see it arrive. It was very nice being updated all the time to know where things were at. Something I've NEVER experienced with any other purchase in my life! Well, this morning (4/15/02) at about 8:00 or so, his partner (I think his name is Gordon)sorry, it was Monday morning and I hadn't quite woken up yet, CALLED me at work and gave me the UPS tracking number! Now that's DAMN good service and I'll be going there again for ANY TRD or L-tuned/toyota related parts I need. He was the same way when I ordered my TRD Race Sways back in August, that's why I came back to him for the grill. You're good Steve, please never change. You're an asset to your company! One of many satisfied customers, Kane Smith To whom it may concern: I am writing to you today to praise your employee, Steve Ganz, for the outstanding customer service that my colleagues and I have received. I'm a member of IS300.net, an online community of Lexus IS300 enthusiasts.I was having a hard time finding some JDM products for my IS300. Luckily, another member of the board suggested that I contact Steve Ganz at Carson Toyota.I called Steve looking for a TRD shifter, but it was out of stock. Steve said he would send me an email when more of the shifters came in.To my surprise, Steve not only contacted me when they arrived, but he also kept in touch with me during the interim. He sent me several emails letting me know the progress of the order. That small gesture went beyond the call of duty and stuck in my mind. Now mind you, this was for a part under $100.00. The emails took only seconds out of his day, but they really impressed me. After talking with my friends on the site, I realized that Steve had done this for everybody else who had dealt with him.Steve Ganz, and subsequently Carson Toyota, have become well-known names on IS300.net. Time and time again he has received praise from several members of the site for his excellent customer service. If anybody actually reads these emails. I hope that one of you takes the time to check out this link. It was a whole thread commenting on the Steve Ganz and Carson Toyota. http://www.is300.net/forum/viewtopic.php?topic=13302662&forum=1&6 Steve's attention to detail, friendly demeanor, and customer service are second to none. I live in Falls Church, VA and while there are several Toyota Dealerships nearby, I'd rather deal with Steve Ganz at Carson Toyota. Not only does he find the parts that nobody else has, he treats every customer like they were his only customer. That means a lot when you are ordering over the internet or phone. Please take the time to recognize Steve for his efforts. It has been a pleasure dealing with him and his staff. I will continue to buy from Steve and would not hesitate to give his name to my friends. I know that Steve Ganz will continue to bring Carson Toyota nothing but success Sincerely, Raj Shah Steve, I just wanted to say thanks for the great service. I received my member braces and wheel caps very quickly and everything looks great. I really appreciate it. It's nice to not get the run-around like so many vendors seem to give you these days. Anthony